Compliance

Last updated: 23 October 2026

NCC licence

Venix Partners Limited holds a Value Added Service (VAS) licence issued by the Nigerian Communications Commission. All of our telecom integrated services run within the scope of that licence and the conditions attached to it.

The rules we work to

• Nigerian Communications Act 2003, and the regulations, guidelines and directions issued under it
• Nigerian Communications (Consumer Code of Practice) Regulations 2024
• NCC Quality of Service Regulations and Business Rules, short code and VAS directions, and the Do Not Disturb framework
• Nigeria Data Protection Act 2023 and the NDPC General Application and Implementation Directive 2025
• Federal Competition and Consumer Protection Act 2018
• Cybercrimes (Prohibition, Prevention, etc.) Act 2015, as amended in 2024
• Advertising Regulatory Council of Nigeria Act 2022
• Central Bank of Nigeria rules that apply to our payment partners, and the approvals required by gaming regulators for any gaming service
• The EU and UK General Data Protection Regulation, where they apply to international partners and users

Network agreements

We operate under structured aggregator agreements for each network we run on, live today on MTN and Glo with Airtel and T2 in integration, and follow each network's compliance protocols, content approval process and vendor whitelisting standards.

Consumer protection

No subscription starts without clear consent, and the price, charging frequency, renewal terms and opt out instruction are shown before any charge. Subscribers can stop a service at any time with the stop keyword, by dialling *305#, or through customer care. Our standards are set out in our Consumer Code of Practice, currently a draft submitted to the NCC for approval, with the NCC General Consumer Code applying until it is approved. How to complain and escalate is on our Complaints page.

Messaging and anti spam

Business clients must have consent for every promotional message, respect the Do Not Disturb register, use registered sender IDs and include an opt out in every promotional message. The full rules are in our Acceptable Use and Anti Spam Policy. We monitor traffic and act on abuse.

Data protection

We handle personal data in line with the Nigeria Data Protection Act 2023 and the General Application and Implementation Directive 2025. We have a Data Protection Officer, reachable at dpo@venixpartners.com, assess privacy risk before new processing starts, and notify the Nigeria Data Protection Commission of qualifying breaches within 72 hours. See our Privacy Policy and Cookie Notice.

Information security

Our platforms are protected by encryption in transit, firewalls, IP whitelisting, role based access controls, activity logging and ongoing monitoring. We review our safeguards regularly and after any incident.

Governance

A responsible officer oversees compliance, staff training and record keeping, and is our point of contact with the NCC. Our policies are reviewed at least once a year and whenever the law, a regulator's direction or our services change. Billing, consent and complaint records are kept for at least 2 years.

Reporting a concern

If you believe a Venix service has charged you in error, follow the steps on our Complaints page. To report a compliance concern, misuse of a Venix service or suspected wrongdoing by anyone acting for Venix, email hello@venixpartners.com with as much detail as you can. Reports are handled in confidence and we do not tolerate retaliation against anyone who raises a concern in good faith.

Contact

Questions about this page can be sent to hello@venixpartners.com or by post to Venix Partners Limited, 35 Yesufu Sanusi Street, Off Adeniran Ogunsanya, Surulere, Lagos, Nigeria.