Terms of Use

Last updated: 23 October 2026

About these terms

These terms are set by Venix Partners Limited (RC 1907456), an NCC licensed Value Added Service operator based in Lagos. They apply when you use venixpartners.com and when you use a Venix service that does not have its own terms. Where a platform or a signed service agreement has its own terms, those terms apply to that service and these terms fill any gaps.

Nothing in these terms limits a right you have under Nigerian law, including the Federal Competition and Consumer Protection Act 2018, the Nigerian Communications (Consumer Code of Practice) Regulations 2024 and our Consumer Code of Practice. Where any of these gives you more protection, that protection applies.

Using this website

You may use this website for lawful purposes only. You must not try to gain unauthorised access to it, disrupt it, scan it for weaknesses, copy its content in bulk with automated tools, or use it to send harmful code or unsolicited messages. Misuse may be reported to the authorities under the Cybercrimes (Prohibition, Prevention, etc.) Act 2015, as amended.

Information on this site

We work to keep the information here accurate and current. It is general information about Venix and is not an offer or a contract. Prices, features and availability for a specific service are set out when you subscribe or in your service agreement.

Subscribing to a Venix service

No Venix service starts without your clear agreement. Before you are charged, we show you the service name, the price, how often you will be charged, how renewal works, any trial terms and how to stop. Where a network requires it, you will be asked to confirm a second time before the subscription begins. Staying silent, ignoring a message or failing to reply is never treated as agreement.

A subscription renews at the interval you chose until you stop it. A free trial only turns into a paid subscription with the consent required for that service.

Stopping a subscription

You can stop any recurring Venix subscription at any time, at no cost, in any of these ways:

• send the stop keyword shown when you subscribed to the same short code;
• dial *305# on your network to see and cancel all your value added service subscriptions;
• contact our customer care through the channels on our Complaints page.

We act on a valid request straight away, stop further charges and send you a confirmation that says whether access ends now or at the end of a period you have already paid for.

Charges, wrong charges and refunds

All charges are collected through your network, a payment partner or an invoice, and are shown before you pay. If you were charged after cancelling, charged twice, charged for something you did not agree to, or charged for content that was not delivered, tell us. Once verified, we refund, reverse or credit the amount. While a genuine dispute about a charge is being investigated, we will not suspend the service or pursue that amount.

Business clients and partners

If you use Venix Cloud, Mesaj, our APIs or our enterprise services, your signed agreement, order form or service schedule governs that service, together with our Acceptable Use and Anti Spam Policy. You are responsible for having a lawful basis and any consent needed for the people you message, bill or provide services to.

Your responsibilities

When you use a Venix service you agree to give accurate information, keep your passwords, one time codes, API keys and devices secure, use the service lawfully, not resell it unless your agreement allows it, pay valid charges that are not in dispute, and tell us promptly about any unauthorised use or charge you do not recognise.

Intellectual property

The Venix name, logo, platform names, software and the content of this website belong to Venix Partners Limited or our licensors. You may view and share pages for personal or internal business use. You may not copy, adapt or reuse them for commercial purposes without our written permission.

Links to other sites

This site links to our platforms and to third party websites. Each has its own terms and privacy notice. We are not responsible for the content or practices of websites we do not run.

Availability and changes to services

Our telecom services depend on mobile networks, aggregators and other licensed providers, so we cannot promise they will always be free of interruption. We tell affected users in advance about planned maintenance where we reasonably can, and explain any refund or service credit due when a service is not delivered. If we withdraw a service, we will give notice and refund any amount paid for a period you can no longer use.

Our liability

We do not exclude or limit liability that cannot be excluded under Nigerian law, including liability for death or personal injury caused by negligence, for fraud, or under consumer protection law. Subject to that, we are not liable for loss that was not reasonably foreseeable, for loss of profit or business opportunity, or for loss caused by events outside our reasonable control, such as a network outage or an act of a regulator. For business clients, any further limits are set out in the signed agreement.

Suspension and termination

We may suspend or end a service for fraud, unlawful use, a material breach of these terms, non payment of an amount that is not in dispute, a security risk or a lawful direction from a regulator. Unless urgent action is needed, we will tell you first, give the reason and, where the problem can be fixed, give you time to fix it.

Complaints and disputes

If something goes wrong, please contact us first. Our Complaints page sets out how to reach us, how fast we respond and how to escalate. If you are not satisfied with our response, you can refer a telecom complaint to the Nigerian Communications Commission on its toll free line 622, a data protection complaint to the Nigeria Data Protection Commission, or a consumer complaint to the Federal Competition and Consumer Protection Commission.

Any other dispute we cannot settle by agreement within 30 days may be referred to mediation at the Lagos Multi Door Courthouse before either side goes to court. This does not stop you from going to a regulator or a court at any time where the law allows.

Governing law

These terms are governed by the laws of the Federal Republic of Nigeria, and the courts of Lagos State have jurisdiction.

Changes to these terms

We may update these terms when the law, regulation or our services change. The date at the top shows the latest version. If a change materially affects a service you pay for, we will tell you in advance and you may cancel without charge before it takes effect.

Contact

Questions about this page can be sent to hello@venixpartners.com or by post to Venix Partners Limited, 35 Yesufu Sanusi Street, Off Adeniran Ogunsanya, Surulere, Lagos, Nigeria.